PRIVATE POLICY

This privacy policy describes how The Balanced Yoga uses and protects information you give us when using our website www.thebalancedyoga.com.

By visiting www.TheBalancedYoga.com (‘the Website’) you are accepting and consenting to the practices described in this Privacy Policy.

We may update this policy from time to time. The latest version will always be published on this page. This version was first published on 15 May 2018.

DATA GATHERED BY THIS WEBSITE

We gather and use certain information about individuals who use this website. We use this information to provide products and services; to enable certain website functions; to better understand how visitors use this website; and to present timely and relevant information to visitors.

We may collect the following information:

  • Website usage data

  • Information about individual visitors such as your IP address and details of your browser and device

DATA YOU SEND TO US VIA THIS WEBSITE

This website may collect the following information via its contact and enquiry form features (use of these features is at your own discretion):

  • Your first name and surname

  • Your email address

  • Other written information related to your enquiry that you provide

HOW WE USE THIS DATA

Collecting this data helps us to understand what you are looking for from Just Love Yoga and to improve our products and services.

Specifically, we may use data:

  • For our own internal records

  • To improve our products and services

  • To contact you in response to a specific enquiry

  • To customise the website for you

  • To send you promotional emails about products, services, offers and other things we think might be relevant to you

We will not share your personal information with or sell it to third-party marketers.

We may use the following third-party service providers named below to process and store your data:

  • Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. Read their privacy policy.

We will not share your personal information with or sell it to any other third-party unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed in accordance with the Data Protection Act 1998.

Cookies and how we use them

A cookie is a small file stored on your computer or device, which enables our website to identify your computer or device as you view our website pages. Cookies allow websites to store your preferences and track how websites are used.

We may use cookies to:

  • Record website usage data

  • Store information about your preferences

  • Recognise when you return to our website

Cookies do not provide us with access to your computer. You can use your web browser’s settings to refuse cookies if you wish.

Links to external websites

Our website may contain links to other websites. We have no control of websites outside of www.thebalancedyoga.com. We are not responsible for the content of other websites, or for the protection or privacy of data you submit to them.

Booking/cancellation policy

This policy is in place to ensure a smooth planning, set up of classes and to offer a place/ appointment to those who needs it.

BLOCK BOOKINGS (membership and term-time bookings).

  • Advance booking: Classes and appointment are booked in advance by the client via the booking system.

  • Courtesy cancellation: If you are unable to attend the class/appointment, as a courtesy, please let us know with the maximum possible notice by email or text.

  • Block Booking is for consecutive weekly classes/appointments. Block bookings applies to membership and term-time bookings.

  • The block booking of Yoga classes, once made your space has been reserved for the full duration of the block booking therefor booked classes cannot be changed, rescheduled or extended, even If you miss a class. It might be possible to transfer your pass to another person.

  • Re-schedule. Private appointment can be re-scheduled with minimum 48 hrs notice.

  • Transfer your booking: should you wish to transfer your booking to another person with at least 48hr notice, this might be possible depending on age and health but it is not guaranteed. Please email Raffaella at TheBlancedYoga@gmail.com.

  • Refund: All bookings are final and non refundable.

  • Communication between TBY and client: All communications must be done in writing (email/text).

  • Up to date Email and contact number: it is the client responsibility to check emails and website for updated information. The client is responsible to inform of changes of email address/phone number which is necessary for communications regarding their booking.

  • Capacity: Occasionally the capacity of classes/events might temporarily increase by one person without prior notice.

COURSES/WORKSHOPS - Courses and workshops once booked are final; they cannot be cancelled, extended, postponed or refunded. You can transfer the course to another person prior the start of the course (subject to age and health/physical condition) and with minimum 48hrs notice, however once the course/series of workshop has started, it cannot be transferred. 

Cancellation policy on appointment/private consultation only

Please note: we operate a strict 48 hour cancellation policy.

  • Early cancel: there is no fee for cancelling a private appointment with 48hr notice, this will allow your appointment to be rescheduled, however it cannot be refunded.

  • Late cancel/no shows/re-cancelled second time: Preparation and arrangements have been made for your appointment. The appointment has been reserved for you preventing other people booking this time slot. Should you need to cancel with 48 hrs notice, you can only reschedule once. If you cancel with less then 48 hr notice, no-show or you already rescheduled once, it will considered as used and full price will be charged. If there is a genuine reason that was beyond your control, TBY might decide to issue a 50% discount for your next appointment, the condition of use will be specified with the delivery of the discount code.

last update August 2019

Terms and Conditions of Use

IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE STARTING TO USE THIS WEBSITE.

Your use of this website and the documents, files and other information available through it, is subject to the following terms and conditions, as amended by us from time to time by amending this page.

By using our website you are confirming that you accept these terms and that you agree to comply with them. If you do not agree to these terms and conditions of use, you must not use this website.

The materials contained in this web site are protected by applicable copyright and trade mark law.

Whilst the content of this site may be viewed by individuals of any age, for data protection reasons, the submission of information on line via the site is restricted to individuals aged 18 or over.

1. GENERAL INFORMATION

  1. This website is provided by The Balanced Yoga - Raffaella Breare. Our email address is: TheBalancedYoga@gmail.com

  2. Clients are required to give notice to TBY of any change of home address, phone number and email address. Failing such notice, all communications will be assumed to have been received by the Member within two days of mailing to the last address (of either type) notified to TBY.

  3. TBY reserves the right to refuse admission or acceptance of clients.

  4. TBY communicate with the Clients by electronic mail (“email”), this is the main form of communication. By providing an email address to TBY, the Clients consents to receiving email communications from TBY, including notices pursuant to the Terms and Conditions. The Clients also accepts the risk that email may not be a secure and confidential means of communication. TBY will not be liable for any loss or damage suffered as a result of communicating with a Clients by email.

  5. Clients must at all times observe TBY guidelines and are requested to comply with any reasonable directions, which TBY may issue to ensure the smooth operation of TBY and for the convenience of all Clients.

  6. Any marketing, educational or other materials of this nature whatsoever produced by TBY online and those which are made available to Clients in person, will at all times remain the property of TBY and will be subject to the TBY’s copyright.

  7. References on this website and in these terms and conditions to:

    1. “Client”, “Student”, “Member”, “You” and “Your” refers to you, the person accessing this website and accepting TBY's terms and conditions.

    2. “The Company”, “Ourselves”, “We” and “Us”, "TBY" refers to The Balanced Yoga - Raffaella Breare.

    3. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

    4. "Therapies" refers to Reiki/Yoga/Ayurveda/Sound Healing/Massage/Reflexology.

    5. "Therapist", "Teacher"/"professional" refers to Thai massage body worker, Sound Healing/Ayurveda/Reflexology professional and Yoga teacher.

    6. "Thai Yoga massage", "Thai Yoga", "Thai Massage", "Massage", "Thai Reflexology" refers to Thai Massage.

2. DISCLAIMER

The information on this web site is provided on an “as is” basis.

The Balanced Yoga:
• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or TBY’s literature; and
• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

3 MEDICAL DISCLAIMER

  1. No information on this website is intended to be used as medical advice. You should consult your doctor before starting any exercises, programs, recipes and dietary advice obtained from this website or any from any link published in this website. If at any time you feel uncomfortable, stop immediately what you are doing and consult your doctor immediately. By undertaking any exercise, program, or following any recommendations you acknowledge that you do so at your own risk and that the creators, producers, instructors and distributors of this program, exercise and recommendations will not be liable for any personal injury, loss or liability of whatsoever nature (whether for breach of duty or contract) arising because of, or in connection with, your undertaking any exercise, program and advice contained on this website.

  2. In any way, do not to contradict any medical advice received from your doctor or a qualified medical professional. If in doubt, always check first. If you take medications or have a known condition, you must check with your doctor or health professional first. Some food, herbs, essential oils, yoga, ayurveda, thai massage, reiki and sound healing practices might not be suitable or interact with your medicine or condition, before starting you must check with your doctor first.

4. LINKS TO THIS WEBSITE

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it. We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. TBY will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

5. COPYRIGHT NOTICE

Copyright and other relevant intellectual property rights exists on all text relating to The Balanced Yoga’s services and the full content of this website.
This Company’s logo is a registered trademark and the brand names and specific services of this Company featured on this web site are trade marked.

6. USE LICENSE

  1. Permission is granted to temporarily download one copy of the materials (software or information) on The Balanced Yoga (TBY) web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

    1. modify or copy the materials;

    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

    3. attempt to decompile or reverse engineer any software contained on TBY web site;

    4. remove any copyright or other proprietary notations from the materials; or

    5. transfer the materials to another person or “mirror” the materials on any other server.

  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by TBY - Raffaella Breare at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

7. REVISIONS AND ERRATA

The materials appearing on TBY web site could include technical, typographical, or photographic errors. TBY does not warrant that any of the materials on its web site are accurate, complete, or current. TBY may make changes to the materials contained on its web site at any time without notice. TBY does not, however, make any commitment to update the materials.

8. LINKS

TBY has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by TBY of the site. Use of any such linked web site is at the user’s own risk.

9. SITE TERMS OF USE MODIFICATIONS

TBY may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

10 GOVERNING LOW

Any claim relating to TBY’s web site shall be governed by the laws of UK, Guildford,  without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

11. FORCE MAJEURE

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

12. MEMBERSHIP

  1. Access to classes is subject to the purchase of a class pass or membership. Memberships renew automatically at the end of the of each billing cycle.

  2. Membership can be cancelled at any time and once your cancellation is processed you will be able to access the classes until the end of your current billing cycle. After this time access to classes will be revoked.

13.  OPENING TIMES

3.1 Details of class times at TBY may vary from time to time, including cancellations of individual classes. Class times will be published on the website.
3.2 Class size is limited, therefore entry is on a first come, first served basis. Booking is strongly advised. 

14. PREMISES – TERMS & CONDITIONS OF USE

  1. Subject to condition 2, when a person has completed a purchase (cash, bank transfer, scheduling link, this website) they become a client of TBY.

  2. Acceptance of a person as a client is at the absolute discretion of TBY.

  3. TBY reserves the right to expel, suspend for a specific period or refuse to renew the membership of, any client whose conduct is or may, in TBY’s reasonable opinion, be injurious to the premises, TBY and other clients, of which amounts to a breach of the Terms and Conditions, or where such expulsion is otherwise in the interests of the other Members/Clients. Any client so expelled will forthwith cease to be client of TBY and will not be entitled to any refund for any period remaining of a membership, block bookings, packages or courses which is suspended or forfeited.

15. PAYMENT TERMS

  1. Details of prices are available either on the website or directly from TBY and will be such prices as determined by TBY from time to time.

  2. A Client may not attend to any services, classes, course at/with TBY without first paying for the relevant service.

  3. Clients should arrive 5 minutes before classes. Once the class start, late arrivals will not be able to join the class. Any client not present at the beginning of the class will be considered absent/no-show and their place might be allocated to clients on the stand-by pool.

  4. Block bookings, appointments, courses and termly classes are as per published schedule. It is client's responsibility to take note of the schedule.

  5. Late arrival on appointment still has the same ending time agreed at time of booking, the appointment cannot be extended due to late arrival under any circumstances.

  6. Appointments late cancellations (less than 48hr notice) or no show will be charged in full.

  7. Payments for classes, block of classes, courses, workshops, gift certificates and any other services are non-refundable, non extendable, non exchangeable and non-transferable unless otherwise stated in the Terms and Conditions.

16. LIMITATION OF LIABILITY

  1. TBY cannot be held responsible for any particular class, instructor and/or item of equipment not being available for whatever reason. TBY reserves the right to make alterations to the classes, instructors and/or equipment provided to clients, without notice and in its absolute discretion and TBY will not be liable for any loss occasioned by such alterations.

  2. It is the clients responsibility to ensure that they are capable of undergoing a routine of exercises or recommendations by any programme which they follow, or class which they attend. Clients accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any class.

  3. TBY accepts no liability for loss or damage to property of clients or for injury to clients on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.

17. BLOCK BOOKINGS/TERMLY CLASSES/COURSES

  1. The provisions of this clause shall only apply to clients that purchase a series of Yoga classes, courses, term booking/pass and block bookings.

  2. Any client that is purchasing block bookings/termly pass/courses/series of classes cannot cancel once the block booking/course/termly class/series of classes has started therefore will not be entitled to any refund.

  3. Clients agree and acknowledge that by purchasing block bookings/termly pass/courses/series of classes, they are being given preferential rates by TBY and classes have been reserved therefore it is fair and reasonable that TBY will not refund any class the client misses due to personal reason, illnesses or unforeseen circumstances, no-show, late or absence.

18. FITNESS AND HEALTH

  1. Clients are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. TBY reserves the right to refuse access to any client if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.

  2. Clients with low/high blood pressure and/or cardiac irregularities should not attend class until they have written permission from their doctor. By attending the class you agree you have such a permission from your doctor. If there is any doubt, the client should consult his doctor. Clients must notify TBY of any circumstances affecting their health.

  3. Clients are required to follow the instructions of the instructor at all times.

  4. Clients are required to inform TBY, if they incur injuries or conditions, after the initial information stated on their registration form.

19. USE OF FACILITIES

  1. A Client is entitled to use TBY’s facilities (only those areas open to client use), provided always that TBY may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work, or for reasons beyond the control of TBY.

  2. Children under the age of 18 may only use the Studio and attend classes if accompanied by an adult.

20. SAFETY AND HYGIENE

  1. In the interests of safety and hygiene, no crockery or glass are permitted in the Studios. Only water is permitted in the Studios (no coloured drinks). No pets (with the exception of guide dogs), are permitted in the Studios building or grounds. Clients must not walk around the Studio barefoot if they have verrucas or similar foot complaints. Please wear socks, plaster or indoor flip-flops.

  2. Clients must use the main entrance to the Studio/Hall when entering or leaving the Studio/Hall.

  3. In the event of a fire, Clients are asked to make their way to the nearest available exit.

  4. Clients are required to use a suitable towel for the purpose of covering their yoga mat in the Studio. In the case the client uses studio mat instead of own mat/towel, it is reasonable for TBY to charge for the use of the Studio mats to cover for wear and tear and cleaning of the mats.

  5. Smoking is forbidden in the Studio and TBY premises which includes garden and drive. Your clothes must not smell of smoke or you might be asked to leave.

  6. In respect to other people that suffer from migraines and allergies, please refrain from using strong or synthetic perfumes/deodorants.

21. PERSONAL BELONGINGS

Personal belongings are brought onto the Studio/Hall premises at the Client’s own risk and TBY does not accept liability for any loss or damage whatsoever to such items.

22. DRESS

Members are requested to wear a form of dress appropriate to the practice of Yoga, Thai Massage (fully dressed), consultation or any other services provided by TBY. We recommend that Clients wear stretch pants or shorts with an inner lining and a T-shirt or sports top or comfortable clothing considered suitable. Clients should attend classes and appointments barefoot (subject to clause 20.1). Footwear should be removed in the reception area, before entry to the Studio.

23. COMPANY INFORMATION

The Balanced Yoga and Thai Massage, TBY and TBY kids are own by Raffaella Breare.

Last updated 21/07/2018

DISCLAIMER

When you use our website and/or booking system, you agree to the term and conditions, including the disclaimer here published.

Terminology explained on "1. General Information" on top of the page. 

  • I understand that the Teacher/professional does not diagnose disease, illness, or prescribe any treatment or drugs, nor do they provide spinal manipulation. I understand that if I become uncomfortable for any reason that I may ask the Teacher/professional to end the session, and they will end the session (in a group event/class I will leave the event/class). I understand that the Teacher/professional may end the session for any inappropriate behaviour. I have stated all of the conditions that I am aware of, and this information is true and accurate. I will inform the Teacher/professional and TBY of any changes in my status.

    Consent for Therapy and Waiver of Liability:  

  • For children under 18: The person with Parental responsibility or guardianship for any children under the age of 18, agree to this disclaimer voluntarily and under no duress.

  • The undersigned (“Client”) hereby freely consents to receipt of massage services from: Raffaella Breare. Client agrees as follows: Client understands and agrees that they will provide the Teacher/professional with complete and accurate health information, and a written referral from Client’s primary healthcare provider if Client is currently receiving care or has a specific medical condition or symptoms for which Client takes medication or receives periodic evaluations or treatment. Client understands that yoga/therapy is designed to be an ancillary health aid and is not suitable for primary medical treatment for any condition. I will consult with a health professional for possible interaction with existing condition/medicines before making any purchase and committing to a class/therapy.

  • Client and Teacher/professional will take opportunity to discuss the potential benefits and possible side effects of yoga/therapy and agree upon a course of focused attention and therapy for the predetermined goals of stress reduction, relief of muscular discomfort, and/or promotion of general health. Client will take opportunity to ask questions of the Teacher/professional and has received all requested information.

  • Thai Massage: Client understands that the clothed body will remain clothed at all times for warmth, sense of security, and as a mark of massage therapy professionalism. Client agrees to immediately inform the Teacher/professional of any unusual sensation or discomfort so that the application of pressure during a massage may be adjusted to Client’s level of comfort. Client understands that Thai Yoga massage is not sexual in any manner and that any illicit or suggestive remarks or behaviour on the client’s part will result in an immediate termination of the therapy session. Client understands that if the session is terminated for such reason, payment will be expected in full; regardless if the massage is completed or not.

    Client hereby assumes full responsibility for receipt of the therapy/classes/courses delivered in person/internet/ online/telephone, and releases and discharges Teacher/professional from any and all claims, liabilities, damages, actions, or causes of action arising from the therapy received hereunder, including, without limitation, any damages arising from acts of active or passive negligence on the part of the Teacher/professional, to the fullest extent allowed by law.

    Client, in booking a service with TBY, consent for yoga/Therapy and Waiver of Liability (“Consent”), understands and agrees that this Consent will apply to and govern the current and all future yoga/therapy sessions booked with TBY performed by  the Teacher/professional giving the yoga/therapy.

  • Booking and participating to service and therapy offered by The Balanced Yoga (TBY) is proof of your intention to execute a complete and unconditional waiver & release of all liability to the full extent of the law and that you are 18 years of age or older and mentally competent to enter into this waiver.

  • You understand that yoga/therapies includes physical movements as well as an opportunity for relaxation, stress reduction and relief of muscular tension.

  • I ( adult or guardian/parent) hereby agree to the following:

    1) That I am participating in the Yoga classes, therapies, private consultation or any other exercise programs, videos, books, e-books or handouts offered by TBY during which I will receive information and instruction about Yoga, Ayurveda, Sound Healing, Energy healing/Reiki, physical exercise or health. I recognise that excercise requires physical exertion, which may be strenuous and may cause physical injury, and I am fully aware of the risks and hazards involved.

    2) I understand that it is my responsibility to consult a physician/health professional prior to and regarding my participation in the Yoga classes, Yoga consultation, Ayurveda/Therapies consultation, health programs or workshops offered by Teacher/professional . I represent and warrant that I am physically fit and I have no medical condition, which would prevent my full participation in this classes, therapies, health programmes or workshops offered by TBY. I understand that Yoga, Ayurveda and other therapies are not a substitute for medical attention, examination, diagnosis or treatment and I will consult a medical professional for that purpose; yoga, ayurveda and therapies is not recommended and is not safe under certain medical conditions.

    3) If I am pregnant I understand that I participate fully at my own risk and that of my unborn child/children.

    4) In consideration of being permitted to participate in yoga/ayurveda/therapies, health programmes or workshops, I agree to assume full responsibility for any risks, injuries , damage or liability, known or unknown, which I might incur as a result of participating in the programmes offered by my Teacher/professional , The Balanced Yoga or substitute teacher.

    5) I understand that from time to time during yoga/therapies, the Teacher/professional may physically adjust students’ form and posture. If I do not want such physical adjustments, I will so inform the Teacher/professional  each time I attend. I also acknowledge that if I do wish to receive such adjustments, it is my responsibility to inform the Teacher/professional when an adjustment has gone as far as I desire at that time.

    6) I give permission to TBY to take photograph/images of me/my child/children during the classes, events and workshops for promotional uses. I will be verbally informed when this take place so that I can choose not to participate.  TBY has the right to reproduce, use, exhibit, display, broadcast and distribute or create derivative works of these images and recordings in any media now known or later developed. I acknowledge that TBY own the rights to the images. I also waive any right to royalties or any other compensation arising from the use of images and recordings.

    7) I specifically agree to indemnify and hold harmless the Teacher/professional,  Raffaella Breare and The Balanced Yoga as to any loss, cost, claim, injury, damage or liability, sustained or incurred by participating in the classes, or through my use of the facilities or equipment of TBY which is caused by an act or omission, whether negligent, intentional or otherwise, of an employee, representative, or agent of TBY. I, my heirs, or legal representative forever release waive, discharge and covenant not to sue Raffaella Breare and The Balanced Yoga for any injury or death caused by my participation in the yoga class.  By completing a booking (Cash, cheque and any  form of electronic payment/money transfer) it constitutes my full acceptance of this waiver. I have read the release and waiver of liability and fully understand its consent. When I complete a booking, I voluntarily agree to the disclaimer, terms and conditions stated above.

  • Last updated 21/07/2018